Receptionists answer the telephone at the front desk and, in hotels, accept or forward room reservations and cancellations. They welcome hotel guests, check them in, provide information, handle wake-up calls and other services. For example, they order cabs, book rental vehicles or reserve theater tickets. They receive complaints from guests and look for solutions to restore customer satisfaction. For departing guests, they prepare hotel bills and process cash or card payments. In addition, they look after and, if necessary, maintain the guest file or customer database.
In German, Receptionist is called…
Rezeptionist | Empfangsmitarbeiter
Why should You apply as a Receptionist
1. Opportunity to interact with people from different walks of life
2. Development of strong communication and interpersonal skills
3. Exposure to a variety of industries and organizations
4. Opportunities for career advancement within the organization
5. Development of organizational and time management skills
6. Potential for a stable and secure job with regular working hours and benefits
7. Chance to make a positive first impression on behalf of the company.
Many job ads mention the following advantages and benefits:
- Exciting and varied tasks
- A great, motivated and growing team
- Corporate education
- Meal allowance
- Free parking
- Employee discount
- Flat hierarchies and short decision-making processes
Hourly wages are frequently announced as 13 to 17€.
Next career steps are a vocational education as “Hotelfachmann”.
Basic Requirements for Receptionist…
German Minimum C1 | Smile
What it needs to succeed as a Receptionist
This Job requires You to…
- being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- being reliable, responsible, and dependable, and fulfilling obligations.
- being careful about detail and thorough in completing work tasks.
- being sensitive to others’ needs and feelings and being understanding and helpful on the job.
- maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- accepting criticism and dealing calmly and effectively with high-stress situations.
- preferring to work with others rather than alone, and being personally connected with others on the job.
- developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- a willingness to take on responsibilities and challenges.
What to Do in detail
- Schedule appointments.
Answer telephones to direct calls or provide information.
Greet customers, patrons, or visitors.
File documents or records.
Respond to customer problems or complaints.
Send information, materials or documentation.
Collect deposits, payments or fees.
Operate computers or computerized equipment.
Proofread documents, records, or other files to ensure accuracy.
Calculate costs of goods or services.